With 3CX’s softphones for Mac and Windows you can manage your calls from you desktop and make and receive calls via the office phone system from your computer, even while out of the office. Using a headset you can even use a 3CX client as a full desk phone replacement.
3CX includes a powerful switchboard function that can be tailored to the way you want to view and manage your phone calls. With 4 different views to choose from it can cater to any job role.
Launch calls directly from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journalling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities.